Refund and Return Policy for Madeal.shop
At Madeal.shop, we strive to ensure customer satisfaction with every purchase. Since we source products from third-party retailers (e.g., Amazon, Walmart), our refund and return policy is aligned with the return policies of the original retailers. Please read this policy carefully to understand how refunds and returns are handled.
1. Return Eligibility
You may request a return if:
- The product you received is damaged, defective, or not as described.
- The product is eligible for a return as per the original retailer’s return policy (Amazon, Walmart, etc.).
- The return request is made within the time frame specified by the original retailer.
To initiate a return, please contact us at [email protected] within 7 days of receiving your order, and provide:
- Your order number.
- A description of the issue.
- Photos of the product (if applicable).
We will guide you through the return process and communicate with the original retailer on your behalf.
2. Refund Process
Once the return is processed by the original retailer, refunds will be issued based on the following conditions:
- Full Refund: If the original retailer accepts the return and approves a full refund, we will process the refund to your original method of payment.
- Partial Refund: In some cases, the retailer may issue a partial refund based on their policies. We will communicate this to you and refund the eligible amount accordingly.
Please note:
- Shipping fees, if applicable, are non-refundable unless the product was damaged, defective, or the wrong item was sent.
- Refunds may take 5-10 business days to process, depending on your payment provider.
3. Non-Refundable and Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Items marked as “final sale” by the original retailer.
- Digital products, subscriptions, or software.
- Products that have been used or altered after delivery.
If the product is ineligible for return or refund, we will notify you upon reviewing your request.
4. Exchange Policy
We do not offer direct exchanges at Madeal.shop. If you wish to exchange an item, you will need to follow the return process, and a new order can be placed for the desired product.
5. Cancellations
Orders can only be canceled before they are shipped from the original retailer. Once an order is shipped, it cannot be canceled. If you wish to cancel an order, please contact us at [email protected] as soon as possible, and we will do our best to accommodate your request.
6. Contact Us
If you have any questions about our refund and return policy or need assistance with a return, please reach out to us at [email protected].